Terms of Service

Last updated: 20 October 2026

These terms are the agreement between you and BINODE LTD, the company that runs CleanBounceList. By creating an account or using the service, you accept them.

The service

CleanBounceList checks email addresses. You can upload a CSV, TXT or XLSX list, check a single address, or work through the API or an email marketing account you connect. For each address you get a result and a confidence score from 0 to 100. To check an address we talk to its mail server, but we never send an email to it.

Your account

You sign in with your Google account or with an email and password. You look after your account and your API keys: don't share a key, and if you think one has leaked, revoke it in settings and create a new one. Every check made with your account or keys comes out of your balance.

Rules of use

When you use the service, you agree to these rules:

  • Only upload addresses you have the right to process. You are responsible for how you collected the list and for following the data protection law that applies to you.
  • Don't use the results to send spam or other unsolicited bulk email.
  • Don't use the service to collect addresses or to test guessed address lists.
  • Don't try to overload the system, get around its limits, or get into another person's account.
  • Don't open extra accounts to get the free credits again.

Credits

Each unique address we check costs 1 credit. The credit is used even when the result is unclear, because the check still ran. An address repeated in the same list counts once. Checking the same address again in a later job costs 1 credit again. Rows we fail to check because of our own error, and rows not yet processed when you cancel a job, go back to your balance. When your credits run out, checking stops, so there is no surprise invoice.

Your first sign-in gives you 100 free credits. They are limited per device and per network; if that limit is already used, the account opens with 0 credits.

Payment and subscriptions

Current prices are listed in US dollars in the pricing section. You see the exact amount on the payment screen before you pay. Stripe processes every payment, and your card details never reach our servers.

A subscription renews monthly or yearly until you cancel it. Each period adds credits to your account, and unused credits roll over. You can cancel any time under Settings > Billing & plan. Credits you hold stay in your account after the subscription ends. One-time packs carry no commitment, and their credits never expire.

If you turn on auto top-up, we charge your saved card for the pack you chose whenever your balance falls below the threshold you set. You can turn it off any time.

Within 14 days of a payment, if you haven't used any of the credits it added, you can get the full amount back. This covers one-time packs and the first payment of a new subscription. Subscription renewals are not refunded, but once you cancel, the next period is not charged. To ask for a refund, write to support@cleanbouncelist.com and we send the money back to the card you paid with.

What results can't promise

A result relies on what the address's mail server answers at the moment of the check. Some servers say yes to every address, some hide a rejection until later, and some block checks. We mark those addresses as unclear or risky. Even so, we can't guarantee that every address that looks valid will receive your email. We don't detect spam traps. You decide whom to email.

Your data

The lists you upload belong to you. We process them only to provide the service and delete them automatically after 30 days. The privacy page explains what we collect and who handles it.

Suspension and closing your account

We may suspend or close an account that breaks these terms or harms the service or other people. To close your account, write to us.

Liability

We provide the service as it is and don't guarantee it will run without interruption. As far as the law allows, we are not liable for indirect losses from using the service, such as lost profit, damage to your sender reputation or bounced email. Our total liability is limited to what you paid us in the 12 months before the claim. Nothing here limits liability that the law does not allow us to limit.

Governing law

These terms are governed by the law of England and Wales. If you are a consumer, you keep the mandatory rights the law of your country gives you.

Changes

We may add, change or remove features. If we change these terms, we post the new version on this page with a new date. If you keep using the service after a change, you accept the new terms.

Contact

For a question, a complaint or a refund, write to support@cleanbouncelist.com or use the contact form. We reply by email within one business day.

CleanBounceList is run by BINODE LTD, a company registered in England and Wales (company number 17032797), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

Terms of Service | CleanBounceList